EN – Returns Communications and Survey January 2025

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- Step 1 of 7

Thanks for taking our short survey about international returns! The survey is open until February 2, 2025.

Extend International Returns until April 30, 2025: Survey respondents will receive one additional month of International Returns, at no extra cost, until April 30, 2025.

1. How do you manage your international returns today? (Select all that apply) *

A) Through Webinterpret
B) Through my local shipping carrier
C) Through an online international parcel broker
D) Asking buyers to ship their order back and compensating them for the cost
E) By refunding the value of the product without shipping it back
F) Other (open answer)

Please specify *

2. Which benefits do you enjoy the most about the International Returns Service provided Webinterpret? (Select all that apply)

A) Increasing my international sales by offering free returns to buyers
B) Automating the return flow between my buyers and my business
C) Lowering my costs when processing returns through Webinterpret
D) Predictability of costs when processing returns (charges constitute a fraction of my sales)
E) Other (open answer)

Please specify

3. Would you like Webinterpret to help you process other international returns beyond eBay remorse returns? (Select all that apply)

A) eBay SNAD (Significantly Not As Described) returns
B) Amazon returns
C) Returns from other marketplaces where I sell
D) Returns from my online store

4. What improvements could Webinterpret bring to the processing of your other international returns? (Select all that apply)

A) Lowering my return shipping costs
B) Decreasing my time spent issuing return shipping labels
C) Extending my shipping carrier coverage to reach more global destinations
D) Other (open answer)

Please specify

5. Are there any other comments you would like to make about the Webinterpret Returns service?

Returns 2. like

Please provide your email for confirmation *